Full Time · Remote
Icebreaker is an online event platform designed to give people the sense of togetherness that we typically only feel in person. We envision a world without isolation, where all people feel a deep sense of belonging.
We believe in creating a truly happy place to work. We’re a tight-knit team of humans, as well as several dogs and a cat. Our founders — a social-change technologist, an activist turned entrepreneur, and a community organizer — are leaders with a track record of success from Change.org, Obama for America, Hustle, the MIT Media Lab, and Facebook.
Our team works remotely, but you will have to be available to work on U.S. Pacific Time–friendly hours.
As a Community Success Manager, you will report directly to the COO and manage enterprise customers. This is the first hire on the Success team.
The first 15 hires are a company’s destiny. Not only will you drive higher customer happiness, retention, and expansion of Icebreaker’s business, but you’ll also build the foundation on top of which the Success team will grow. You’ll inform the direction of our platform by ensuring the entire company has a deep understanding of what our customers need. You’ll shape our company culture for years to come.
In this role, you’ll support Icebreaker’s enterprise customers, a group of large, distributed name-brand companies that use Icebreaker to build community, culture, and connection. Use cases include:
We aspire to build a community-first culture and revolutionize the way people work. Join us!
Expert relationship manager — Building and managing relationships is your jam. You are friendly, energetic, and warm. Your high emotional intelligence allows you to quickly build deep relationships. These qualities also make you an awesome teammate.
Systems thinker — You are strategic and analytical. You think in terms of process and systems, allowing you to manage multiple competing priorities at the same time. You also know there’s such a thing as too much process.
‘Future of Work’ obsessed — You are obsessed with the future of work. You read about it. You talk about it. You might even write about it. COVID-19 has upended everything, and you’re hungry to define what comes next.
Embody our mission — Community plays an active role in your life. You know that companies are communities, too. You care deeply about giving all humans a sense of belonging.
Icebreaker evangelist — You absolutely love the Icebreaker platform and the human connection it enables. You see endless applications to build internal and external communities at companies, and want the world to know. If you haven’t used Icebreaker yet, come to a demo.
Interested? Send your resume and a short note about why this role speaks to you to Lisa Conn: firstname.lastname@example.org.
Due to the volume of applications we are not able to reply to everyone. Rest assured, we do read every application. Thanks for considering us.
We believe that the best teams comprise people with different backgrounds, perspectives, and skills who challenge each other’s assumptions. The more inclusive we are, the better Icebreaker will be and the better each of us will be. To that end, we actively seek a diverse pool of applicants and do not discriminate based on any characteristic protected by law.