Community Success Manager

Full Time · Remote

About Icebreaker

Icebreaker is an online event platform designed to give people the sense of togetherness that we typically only feel in person. We envision a world without isolation, where all people feel a deep sense of belonging.

We believe in creating a truly happy place to work. We’re a tight-knit team of humans, as well as several dogs and a cat. Our founders — a social-change technologist, an activist turned entrepreneur, and a community organizer — are leaders with a track record of success from, Obama for America, Hustle, the MIT Media Lab, and Facebook.

Our team works remotely, but you will have to be available to work on U.S. Pacific Time–friendly hours.

About the Role

As a Community Success Manager, you will report directly to the COO and manage enterprise customers. This is the first hire on the Success team.

The first 15 hires are a company’s destiny. Not only will you drive higher customer happiness, retention, and expansion of Icebreaker’s business, but you’ll also build the foundation on top of which the Success team will grow. You’ll inform the direction of our platform by ensuring the entire company has a deep understanding of what our customers need. You’ll shape our company culture for years to come.  

In this role, you’ll support Icebreaker’s enterprise customers, a group of large, distributed name-brand companies that use Icebreaker to build community, culture, and connection. Use cases include:

We aspire to build a community-first culture and revolutionize the way people work. Join us!

Our Dream Candidate

You Will

You Have

What We Offer

Interested? Send your resume and a short note about why this role speaks to you to Lisa Conn:

Due to the volume of applications we are not able to reply to everyone. Rest assured, we do read every application. Thanks for considering us.

We believe that the best teams comprise people with different backgrounds, perspectives, and skills who challenge each other’s assumptions. The more inclusive we are, the better Icebreaker will be and the better each of us will be. To that end, we actively seek a diverse pool of applicants and do not discriminate based on any characteristic protected by law.